Frequently Asked Questions
Everything you need to know about our natural wool bedding and sleep solutions.
What are the benefits of sleeping with wool bedding?
Wool is a natural temperature regulator that helps manage moisture and heat throughout the night. It is also hypoallergenic, sustainable, and proven to provide a 25% deeper regenerative sleep compared to synthetic materials.
How do I care for my Woolroom products?
Many of our products are part of our 'Washable' range and can be machine washed on a wool cycle with specialized wool detergent. For items marked as dry clean only, we recommend professional cleaning to maintain the integrity of the natural fibers.
What is your shipping policy?
We offer standard and expedited shipping options across the country. Orders are typically processed within 1-2 business days, and tracking information will be provided via email as soon as your package leaves our warehouse.
Do you offer a sleep trial or guarantee?
Yes, we offer a 100-night Sleep Trial on our mattresses and a 30-day trial on select bedding sets. If you are not completely satisfied with your sleep quality, you can return the items for a full refund.
Are your wool products ethically sourced?
Absolutely. We pride ourselves on our 'Wool ID' traceability program, ensuring all our wool is ethically sourced from farms that prioritize animal welfare and sustainable land management.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans through Klarna.